Shipping & Returns

Canada and U.S shipping policy

Currently we’re only shipping within Canada.

Shipping to U.S. destinations is currently unavailable,

but should be available soon.

Please note that your order will be processed as quickly as possible before

it gets sent out for delivery.

During checkout, you will see the total price, including shipping,

in Canadian dollars before you place your order. Your method of payment

will be charged in Canadian dollars according to the charges displayed during checkout.

You will not be charged additional duty fees.

 

Delivery

Orders will be shipped during business days from Monday to Friday,

excluding statutory holidays within Canada. Packages do not require a signature for delivery. If possible, please provide a street address, a buzzer code and any additional information to facilitate the delivery of your parcels.

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Important note : We do not deliver to PO boxes.

Delays may occur in the case of extreme weather, public holiday periods due to overwhelming demand on postal services, or if shipping to remote areas.

 

Order tracking & status

Once you complete your order, you will receive an order confirmation email. This email will include your order number, products ordered and prices, your ship-to and bill-to information, and the shipping method. If you have any additional questions about your order,

please email us at

info@bamboonottrees.com, 

and include your order number so we can help.

When your order is ready to be shipped, you will receive a shipment confirmation email.

This email will include shipment details, your tracking number,

and a link to the selected carrier site.

To track your order, please click on the tracking number in your email.